Return / Refund Policies

For Every Other Accessory - 

We have a 3-day return policy if the item received is damaged/defective . 

To know more about how to return click here.

For Apparels -

We have a 3-day return policy, which means you have 3 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.In case on return 50 rupees will be charged as a fee since We're a small crew sailing the seas of style, and this helps us cover the cost of processing returns. Thanks for understanding!.

To start a return, you can contact us at care@ogsensei.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at care@ogsensei.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned,

* We do not accept returns for innerwear, cosmetic products due to hygiene concerns.

 * Few other products like wearables, notebooks etc are also non returnable.

Unfortunately, we cannot accept returns on gift cards.

**Products only with manufacturing defects will be returned , we will not accept return based on Size and Color (unless a wrong colour is sent ) .

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at care@ogsensei.com.